01 Choose the work that matters
A faster draft does not decide which customer problem deserves your time.
Choose useful work. Explain the trade-off. Stay close to the result.
Choose your first weekA faster draft does not decide which customer problem deserves your time.
“Make sure the things they've built are being used” (opens the source)
Separate repeated voices from independent needs, then test the smallest useful response.
Act on what you can fix and make the remaining owner, evidence and next check explicit.
“Quality is a choice we can make every day.” (opens the source)
Use AI within the stated rules and explain the decisions in the work you submit.
“I just need it to aggregate context so I can make an informed decision.” (opens the source)
Give the next person the customer need, decision and unresolved question.
Last reviewed Nov 10, 2026